Cerco FastTrack Training Detail
- Health and safety in the workplace
- Electrostatic discharge
- PC hardware connections
- PC data storage
- PC memory
- How to strip down a PC
- The ROM BIOS & CMOS set-up
- Scripted install of a Windows 10 image
- WDS install of Windows 10
- Windows 10 configuration
- Command line
- Network Basics
- Network Media
- Network Topology
- Network Standards Hubs, Switches and Routers
- Network access methods
- Windows Networking
- Network configuration
- Joining Windows domains
- Wireless networking
- TCP / IP Networking
- TCP/IP Overview
- TCP/IP Addressing
- Name resolution
- IP Address resolution
- Routing
- DHCP
- TCP/IP Connectivity
- TCP/IP
- Troubleshooting
- Logical fault finding/troubleshooting
- Printer installation in Windows
Soft Skills
- Customer care for IT support personnel
- Appearance, politeness and listening
- Handling complaints
